Terms and Conditions
1. Booking & Payment
- A 50% advance payment is required to confirm any booking.
- The remaining 50% balance must be paid 48 hours before check-in.
- Payment confirmation will be sent via email upon successful transaction.
- A 2% convenience fee applies to credit/debit card payments.
- Payments via UPI, RUPAY, IMPS, NEFT, and RTGS are exempt from the convenience fee.
- All bookings are subject to availability and remain tentative until full payment is received.
2. Cancellation & Refund
- 14+ days before check-in: Full refund.
- Within 14 days of check-in: 100% cancellation charge applies.
- No-show: Full booking amount charged, no refund.
- Refunds (if applicable) will be processed within 30 days from the cancellation date.
3. Early Departure & Late Check-Out
- Early Departure: A charge of at least one night’s stay and up to 100% of the total booking amount may apply.
- Late Check-Out:
- 2:00 PM to 6:00 PM: 50% of the daily room rate.
- After 6:00 PM: One full night’s charge applies.
4. Accommodation & Stay Policies
- Check-in time: 2:00 PM onwards.
- Check-out time: 11:00 AM.
- Early check-ins must be pre-booked with one full night charge, subject to availability.
- All rooms are non-smoking.
- Pets are allowed in designated areas only.
5. Venue & Event Policies
- Venue charges apply for an 8-hour shift, including setup and breakdown time.
- Extension of venue use is subject to additional charges.
- Any damage to the venue will be chargeable.
6. Food & Beverage
- Outside food and beverages are not allowed.
- Extra meal charges apply for additional guests.
- Meal Timings:
- Breakfast: 8:00 AM - 10:00 AM
- Lunch: 1:00 PM - 3:00 PM
- High-Tea: 5:00 PM - 6:00 PM
- Dinner: 8:00 PM - 10:00 PM
7. Alcohol & Corkage Policy
- Corkage charges apply for bringing outside alcohol:
- Beer Bottle: ₹100 + 10% VAT per bottle
- Indian Liquor (750ML): ₹750 + 10% VAT per bottle
- Imported Liquor (1000ML): ₹950 + 10% VAT per bottle
- Bar Handling Charges: ₹15,000 + 18% GST (Mandatory when corkage applies).
- IMFL Liquor Package: ₹2,200 + 10% VAT per person (Unlimited for 2 hours).
8. Damage & Liability
- Guests are responsible for any damages caused to the property.
- Repair/replacement costs will be added to the final bill.
- The resort is not liable for lost, stolen, or misplaced belongings.
9. Swimming Pool Regulations
- Proper swimwear is required; other clothing is prohibited in the pool area.
- No diving is allowed.
- Children must be accompanied by an adult at all times.
10. General Policies
- Guests must follow all resort policies and staff instructions.
- The resort reserves the right to refuse service or evict guests for non-compliance.
- All rates are subject to 12%-18% GST, as applicable.
- Rates and policies are subject to change without prior notice.